Return Policy
Returning Items Purchased Online
Items can be returned within 5 days of purchase for exchange or refund. Items must be returned in their original condition (tags attached, item unwashed and unworn). All sale items can not be exchanged or returned. Any shipping fee for sending us the return parcel is responsible by customer.
Returning Items Purchased In-Store
To return an item at our physical store, kindly bring along your order receipt.
Items can be returned within 5 days of purchase for exchange or refund. Items must be returned in their original condition (tags attached, item unwashed and unworn). All sale items can not be exchanged or returned. Any shipping fee for sending us the return parcel is responsible by customer.
Exchanges Policy
Exchange Items Purchased Online
Items can be exchanged within 5 days of purchase in their original condition (tags attached, item unwashed and unworn). All exchanges are for same merchandise. Exchanges will include sizing adjustments only. Any shipping fee for sending us the exchange parcel is responsible by customer.
Exchange Items Purchased In-Store
To return an item at our physical store, kindly bring along your order receipt
Items can be exchanged within 5 days of purchase in their original condition (tags attached, item unwashed and unworn).. All exchanges are for same merchandise. Exchanges will include sizing adjustments only. Any shipping fee for sending us the exchange parcel is responsible by customer.
Due to high demand and popularity, we cannot guarantee your item will be available for exchange. Exchanges are processed for the amount paid for each item. We do not honor new discount codes on exchanges.
What do I do If I received a defective item?
If you have received a defective item from us, please write in to us via LINE : @xo.thelabel immediately for assistance. We will assist you by exchanging the item for you soonest possible.