What are the delivery options?
Bangkok and Greater Bangkok
Delivery via Alpha or Kerry within 1 to 2 business days.
Rest of Thailand
Delivery via Alpha and Thailand Post within 3 to 4 business days.
International Shipping
Delivery via DHL or other shipping company as agreed within 3 to 4 business days.
Is delivery free?
In Thailand
Depends on promotion of each period.
International
Recipient must responsible for all shipping fee, customs and local tax that may incurred.
Is there a same-day delivery option?
We can provide same-day delivery on customer's demand. Customer must responsible for the shipping fee.
How can I track my order?
After payment, recipients will be notified the tracking number message via mobile phone. If not reach, recipients can contact us via LINE: @xo.thelabel
For international shipping, recipients will be notified the tracking number via e-mail.
What do I do if I have not received my order even after the stated delivery?
Please write in to LINE : @xo.thelabel and we will assist you.